Terms and Conditions

HOTEL POLICY/HOUSE RULES

We strive to provide our guests with an exceptionally clean, safe, and friendly hotel experience.  The following Hotel Policy/House Rules have been established based on industry standards, management and operational procedures, and our personal experience of owning and operating Hotel Silva since 1995.  These Hotel Policy/House Rules are considered a part of our reservation agreement with you. As our hotel guest, by reading and signing your hotel registration you are agreeing to abide by all of our Hotel Policy/House Rules, terms and conditions, and procedures.  These Hotel Policy/House Rules are presented here to help promote our guests’ safety and enjoyment and to ensure that each guest is aware of the understandings between Hotel Silva and the guest. Our Hotel Policy/House Rules may change from time to time, so please check back.

100% SMOKE-FREE

For safety and to assure that our facility is not exposed to items or actions that create an odor which is unhealthy and objectionable to our guests and staff, and that is difficult to remove from the air, carpet, walls, and furniture we do not permit smoking tobacco, marijuana, illegal drugs, e-cigarettes, vape pens, vaping, cartridges containing the liquid of nicotine, hookahs, incense, cooking, cigars, candle burning, the use or diffusing of patchouli oil or other strong-smelling plant-based essential oils or synthetic products in our facility.

Guests are encouraged to notify Front Desk staff immediately if they smell cigarette, marijuana, or other objectionable odors.   This policy is not intended to stop people from smoking, but to regulate where they smoke and how it affects others.  A Designated Smoking Area is provided outside in the yard between the buildings and on the main hotel entrance.

GUARANTEED RESERVATIONS

Guests must be 18 years and older.  We accept Visa, Master Card. We do not charge your credit card at the time you make your reservations.  Your credit card guarantees your reservations. Reservations must be cancelled twenty-four hours (24 hours), hotel time, prior to your arrival date, in order to avoid a one (1) room night cancellation fee.

Reservations will be held until 17:00 on your scheduled arrival date, if you arrive later than that, please inform us in advance. If you have not checked in by that time, a NO-SHOW charge of one room night will be charged to your credit card and the balance of your reservations will be cancelled.  Hotel Silva is not responsible for weather conditions, personal emergencies, or schedule changes.

CHECK-IN TIME

starting 13:00

EARLY CHECK-IN/PRE-REGISTRATION

Early check-in is offered based on availability.  If you require a guaranteed check-in for arrival prior to 13.00 then Pre-Registration and payment may be required.

CHECK-OUT TIME

Room rental period expires at 11:00 a.m.  Additional day charge, may apply for late checkout.

CHECK-OUT PROCEDURE:

Check-out time is 11 a.m.  Please check-out with Front Desk so that housekeeping may begin cleaning your room as soon as possible.  If you require a later check-out, please contact Front Desk prior to the day of your departure and we will do our best to accommodate your request.  A charge may apply for late check-out.

HANDICAPPED ROOMS

One compliant guest room is available and should be reserved in advanced; please contact the hotel directly before arrival.

LOST & FOUND POLICY

Hotel Silva assumes no liability for lost, misplaced, stolen, or damaged valuables or belongings. If you discover that you have left behind something of value to you, please call us immediately and we will try to assist you in locating your lost item.

FOUND ITEMS

Hotel Silva is not responsible for any item left behind by a guest.  However, any item, with the exception of perishable items, left behind by our guests and found after departure by Housekeeping will be collected, logged in, and kept in a secure location for collection by the owner for up to fourteen (14) days. Reasonable effort will be made to notify the guest that an item has found. Perishable items, underwear, and miscellaneous toiletries are discarded.

ILLNESS AND EPIDEMICS

Hotel Silva reserves the right to refuse accommodations to a guest arriving with a contagious disease.  In cases where sickness occurs during the stay, please notify the Front Desk staff.  In the case of serious sickness, you may be requested to receive appropriate health care from a nearby healthcare facility.  During epidemics we are entitled to employ precautionary measures within our judgment or as required by local authorities. We may charge you a room cleaning fee as we deem appropriate under the circumstances.

DAMAGE AND/OR THEFT OF HOTEL PROPERTY

You are liable for any damage howsoever caused (whether by the deliberate, negligent, or reckless act) to the room (s), hotel’s premises or property caused by you or any person in your party whether or not staying at the hotel during your stay.  Hotel Silva reserves the right to retain your credit card and/or debit card details as presented at registration and charge or debit the credit /debit card such amounts as it shall in its sole discretion deem necessary to compensate or make good the cost or expenses incurred or suffered by Hotel Silva as a result of the aforesaid.  Should this damage come to light after the guest has departed, we reserve the right and you hereby authorize us to charge your credit or debit card for any damage incurred to your room or the Hotel property during your stay, including and without limitation for all property damage, missing or damaged items, smoking fee, cleaning fee,  guest compensation, etc.  We will make every effort to rectify any damage internally prior to contracting specialist to make the repairs, and therefore will make every effort to keep any costs that the guest would incur to a minimum.

TERMS & CONDITIONS

Hotel Silva makes its best efforts to ensure that all the information that appears on its website is accurate.  However, no warranty, expressed or implied, is given that the information provided on this website is error free. Hotel Silva does not accept liability for any errors and/or omissions, and reserves the right to change the information published at any time and without notice.